Problem connecting the camera to my smartphone

alessandropeana

Hi, I can't pair the cam with my smartphone with the qr method so I try the alternative method.

I have a problem that occurs when I arrive to the path in which I have to connect to the wi fi generated by the camera:

once i select and connect (with success) to the wi fi generated by the camera the only thing I can do is to come back on the previous path. In the previous path the app requests again to connect to the wi fi generated by the camera and if I click on the blue button i re-enter in the wifi section.

I am therefore stuck in this passage with no way to continue the pairing

Any Idea to solve this situation? Thanks

heimvisionadmin

Hello @alessandropeana ,

thanks for your question.

Please reset your device and pair the devices for the second time.

If this doesn't work, please tell us your registered ID and your product model,

thanks.

alessandropeana

@heimvisionadmin i tried a lot of time...

As you can see in the image attached I paired with success another camera (it's another for the external spaces)

I have the problem with the internal one. Where I can find the reg