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241 NVR Push Notifications

brokenherobrokenhero
in You Ask

All notifications are enabled on my phone and I set the system to notify me via APP Alarm on motion detection but I'm not getting any notifications on my phone?

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Comments

  • heimvisionadminheimvisionadmin
    edited November 2020

    Hello @brokenhero ,

    thanks for your question.

    Could you please tell me what is your mobile phone model?

    APP setting-alarm message sending

    NVR-channel setting-video detection-mobile phone APP alarm

    Be sure that you have set both of the settings here,

    or you can't receive the alarm on your phone.

    All pop-ups are enabled or allowed if you can reinstall the APP,

    and the APP should better to be ran as a background process.

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  • Team FenwickTeam Fenwick
    edited May 9

    I have the same problem. I have never been able to get push notifications - even though all settings mentioned are correct.

    I even have email notifications switched on - on the "NVR-channel setting-video detection" tab but I am getting no emails at all.

    Please help me with this. It is the only reason I bought your equipment. Without it - is is almost useless.

    Many thanks,

    Richard

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