can't view recent video footage HeimLink App HM311 camera

pwd666

I wanted to view some video footage from overnight but the app won't let me go past 20:45 from the previous day.

The camera is still running since I can view it live.

What is going on, is the camera defective or is there a flaw in the app?

heimvisionadmin

Hello @pwd666 ,

thanks for your question.

Is your SD card in this HM311 camera in good condition or not?

How about try another SD Card?

Try to power off your device and then plug your sd card in and restart it.

Hope this could help you.