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HM211 No SD recording playback

My HM211 is showing a blank time line in playback mode. I still receive alerts but when I try to review the recording the timeline is always blank. Yet the available memory on my SD card is decreasing. Almost as if it's recording but not marking the events on the time line in playback mode and keeps saying there is no video available at that time mark. No settings have been changed. Settings screens attached. Not sure I posted in the right section, looking for technical support from hemivision thanks.

SM.

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