Motion Detection not working

dcjohnross

I have a HDM2 and have been using motion detection recording/alerts up until last week, it stopped alerting and recording. I've made not changes. Today, I've done everything to reset/reconfigure and it's just registering. I've made attempts to contact customer service, but am yet to hear a response.

heimvisionadmin

Hello dcjohnross,

Could you please give us the device information?

you can screenshot in your Heimvision APP, setting----device information,

you can upload the device information screenshot here.

thanks